Refund policy

At My Little Brainy, we want every family to be thrilled with our educational eBooks. Since our products are digital, please take a moment to review our refund policy.

 

1. Our Digital Products

 

All of our eBooks are digital files that you can download instantly after you buy them. Because of their digital nature, they cannot be "returned" once you've downloaded them.

 

2. When We Can Offer a Refund

 

You may be eligible for a refund if:

  • The eBook is defective. This includes issues like a corrupted file or incomplete content that our support team can't fix within 24 hours.

  • You made a duplicate purchase. We can refund you for the extra copy if you accidentally bought the same eBook more than once.

 

3. How to Request a Refund

 

To request a refund, please contact us at contact@mylittlebrainy.com within 7 days of your purchase. In your email, include:

  • Your order number.

  • A clear description of the problem you're experiencing.

 

4. What to Expect

 

Our team will respond to your request within 24 hours. If we approve your refund, the money will be returned to your original payment method within 3-5 business days.

 

5. What We Can't Refund

 

Please note that we cannot provide refunds for:

  • Change of mind after you've made a purchase.

  • Issues related to your device or unauthorized sharing of our files.

Got questions? We're here to help! Just send us an email at contact@mylittlebrainy.com.

Thank you for choosing My Little Brainy! 🌟

We're honored to be a part of your child’s learning adventure.